01. Scope of Services
Northern Beaches Removalists Services (“the Company”) agrees to provide removalist services to the client (“the Client”) as per the agreed terms and conditions. In this document, “We” means “Northern Beaches Removalists Service”, ABN 71 825 422 021, and “Us” and “Our” have corresponding meanings; “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our estimate is addressed, and any party who gives Us instruction on Your behalf, and the party by whom the final acceptance is signed, and “Your” has corresponding meaning.
WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.
02. Payment Terms
- The Client agrees to pay the total amount due for the removalist services at the completion of the job. Our working time does not finish until payment is finalised.
- Payment can be made via cash, credit card, or electronic transfer. We don’t take cheques, we don’t offer credit without prior arrangement.
- We take payment by EFTPOS, Visa, or MasterCard at the end of the job. If you are unable to pay for your job on completion, we may need to keep some of your goods as security until payment is made. In that case there will be a charge to re-deliver those items, or you can collect them from our depot.
- Failure to make payment at the completion of the job may result in additional charges and/or legal action to recover outstanding amounts.
03. Breakages and Damages
- The Company will take utmost care during the handling and transportation of the Client’s belongings. However, the Company shall not be held responsible for any accidental breakages, damages, or loss that may occur during the removal process.
- The Client is advised to purchase appropriate insurance coverage for their belongings to mitigate any potential losses or damages.
- The company won’t cover any physical damage caused by dropping, mis-handling, or inadequately securing of the item by us, in this circumstances: Furniture designed to be flat packed, or made of pressed wood, such as IKEA, Fantastic Furniture or similar. These items are inherently susceptible to suffer damage or disorder, no matter how carefully we move them. We recommend dis-assembly of such items before moving to reduce these risks.
- Stone, including marble, granite, composite or similar items. We will take these items if they can be safely moved, however we do not cover these items under our guarantee due to their inherent fragility.
- Televisions not packed in their original box, computer equipment, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptural artwork.
- Pieces of glass not wrapped, or packed safely. This includes picture glass and table tops.
04. Client-Packed Items
- The Company shall not be held liable for any breakages, damages, or losses to items that were packed by the Client or any party other than the Company’s professional packing team.
05. Parking
- We will park anywhere safe you ask us to, EXCEPT in a Clearway. If the parking space is not legal, you can ask us to find a legal spot further away. Any parking fees we pay or infringements we receive will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however time limits always apply.
06. During The Move
- You need to tell us about any fragile goods or any special precautions that you would like us to take.
- We will attempt to move all of your items as directed, however, we reserve the right to refuse to carry any item or items for any reason.
- As we do not take an itemised inventory during the move, we will act on Your instruction at each location. You need to show us everything you need moved when we arrive at the pickup. You must check that nothing extra is taken, or items missed.
- Sometimes there is more stuff than we discussed during the booking. We will always try to fit it in for you, but we don’t always have time or space to do more than we were booked for. If that is the case, we will try to discuss alternative options to get it all done.
- If, after loading, we can’t deliver your goods for reasons outside our control, we will bring them back to our depot. You will then be responsible for any re-delivery charges. If this happens, we will do our best to contact you to work out any other way of solving the issue.
- We will not accept any claim for consequential loss or damage if we refuse, or are unable to move an item or items for any reason.
07. Collection Costs
- In the event of non-payment or late payment, the Client shall be responsible for any collection costs incurred by the Company, including but not limited to legal fees and administrative charges.
08. Cancellation Policy
- The Client may cancel or reschedule the removalist services by providing at least 2 days’ notice prior to the scheduled date.
- Cancellations made less than 2 days before the scheduled date may incur cancellation fees.
09. Liability Limitation
- The liability of the Company for any claim, including but not limited to damages, losses, or expenses, arising out of or in connection with the provision of removalist services, shall be limited to the total amount paid by the Client for such services.
10. Indemnification
- The Client agrees to indemnify and hold harmless the Company, its employees, agents, and subcontractors from any claims, liabilities, damages, or expenses arising out of or in connection with the removalist services, except to the extent caused by the gross negligence or willful misconduct of the Company.
11. Severability
- If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. Adjustment Of Removalists
- We will estimate which vehicle to use, and how long it might take. This is an estimate only. The list that you give us at booking is a guide to what we are expecting to move on the day, not an itemised inventory.
- The Company reserves the right to adjust the number of removalists assigned to the job based on its expertise and assessment of the requirements of the job. This may include adding or removing removalists to ensure the efficient and timely completion of the removalist services. Any such adjustments will be communicated to the Client prior to the commencement of the job.
13. Governing Law
- These terms and conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales.
14. Acceptance
By engaging the services of the Company, the Client acknowledges that they have read, understood, and agreed to these terms and conditions in their entirety.