• The Client agrees to pay the total amount due for the removalist services at the completion of the job. Our working time does not finish until payment is finalised.
• Payment can be made via cash, credit card, electronic transfer (EFT) or Afterpay. We don’t take cheques, we don’t offer credit without prior arrangement.
• Card payments are processed securely through Stripe upon completion of the job. We accept the following payment methods: Visa, Mastercard, American Express, and JCB. We do not charge a surcharge or processing fee for card payments.
• Please note that the credit card provided at the time of booking will be charged at the completion of the job unless an alternative payment method is arranged.

• Electronic Transfer Payments

  If you opt to make an electronic transfer upon completion of the job, our removalists will wait for the transfer to be processed. Any waiting time beyond the initial 15 minutes will be added to the invoice in 15-minute increments.

  We reserve the right to verify that the transfer has been successfully completed. In the event that the transfer is not received, the payment will be charged to the credit card on file from the booking.

• Hourly Rates & GST

  Our services are charged at an hourly rate, excluding GST. Please note that we have different rates for weekends and public holidays: an additional $10 AUD per hour on Saturdays, a 10% surcharge on Sundays, and a 15% surcharge on public holidays.

• Service Start & End Time

  Our service commences upon the arrival of our crew at your origin address and concludes only after all items have been offloaded at the final destination and the post-move payment process is finalized. The clock-based charges cover all labor during this period, including initial assessment, loading, transit, unloading, and the completion of payment.

• Travel Time Fee

  An additional travel time fee (Call out fee) will apply to cover the time and fuel expenses incurred when traveling from our warehouse in Freshwater, NSW 2096, to the pick-up location or drop off location based on the furthest.

• Minimum Charge

  For relocations starting early in the morning, a minimum charge of 2 hours applies Monday to Friday. On Saturdays, the minimum charge is 2 hours and on Sundays, and public holidays, the minimum charge is 3 hours. For afternoon “second” jobs, the minimum charge is 1 hour.

• Incremental Billing

  After the minimum time, truck relocations are billed in 15-minute increments.

• 4.1 Payment Schedule & AuthorisationWe offer both short-term and long-term storage. Storage fees are charged weekly or monthly in advance, as agreed at the time of booking. By signing this agreement, the client authorises us to automatically charge each weekly or monthly storage invoice to the credit/debit card on file.

   

• 4.2 Automatic Payment ProcessingIf payment for an invoice is not received within the first seven (7) days of the due date, the client expressly authorises us to process the outstanding amount using the stored credit/debit card details.

   

• 4.3 Failed Payment Procedure

In the event that the automatic charge to the card on file is unsuccessful:

1. a) Northern Beaches Removalists Services will issue two (2) written payment reminders to the email address provided by the client at the time of booking.
2. b) If payment is not received following the second reminder, Northern Beaches Removalists Services reserves the right to vacate the storage unit. All items will be collected and held as security (lien) until all outstanding debts, including transportation fees and administrative costs, are paid in full.

• 4.4 Late Payment Fees

Late payment fees will be applied automatically to all invoices not paid by the due date, as follows:

•     7 days overdue: A late fee will be applied.
•     14 days overdue: An additional fee of $22.00 will be applied.
•     21 days overdue: An additional fee of $22.00 will be applied.
•     28 days overdue: An additional fee of $44.00 will be applied.
•     35 days overdue: An additional fee of $44.00 will be applied.

    Fees are cumulative and will be added to the client’s outstanding balance.

• 4.5 Dishonoured Payment Fee

A processing fee of $22.00 will be charged for each instance of a dishonoured credit card transaction or declined direct debit.

• 4.6 Administration Fee for Managed Storage

When Northern Beaches Removalists Services handles storage payments with a third-party facility on the client’s behalf, a 20% administration fee will be applied to the base storage cost. This fee covers the administrative burden of processing and managing payments, ensuring timely remittance to the facility, liaising on the client’s behalf, and assuming responsibility for any missed or delayed payments. It is designed to provide a seamless, managed service for the client.

• The Company will take utmost care during the handling and transportation of the Client’s belongings. However, the Company shall not be held responsible for any accidental breakages, damages, or loss that may occur during the removal process.

  The Client is advised to purchase appropriate insurance coverage for their belongings to mitigate any potential losses or damages.

  The company won’t cover any physical damage caused by dropping, mis-handling, or inadequately securing of the item by us, in these circumstances:

  • Furniture designed to be flat packed, or made of pressed wood, such as IKEA, Fantastic Furniture or similar. These items are inherently susceptible to suffer damage or disorder,
    no matter how carefully we move them. We recommend dis-assembly of such items before moving to reduce these risks.
  • Stone, including marble, granite, composite or similar items. We will take these items if they can be safely moved, however we do not cover these items under our guarantee due to their inherent fragility.
  • Televisions not packed in their original box, computer equipment, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptural artwork.
  • Pieces of glass not wrapped, or packed safely. This includes picture glass and table tops.

• We will park anywhere safe you ask us to, EXCEPT in a Clearway. If the parking space is not legal, you can ask us to find a legal spot further away. Any parking fees we pay or infringements we receive will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however time limits always apply.

• In the event of non-payment or late payment, the Client shall be responsible for any collection costs incurred by the Company, including but not limited to legal fees and administrative charges.

• You need to tell us about any fragile goods or any special precautions that you would like us to take.
• We will attempt to move all of your items as directed, however, we reserve the right to refuse to carry any item or items for any reason.
• As we do not take an itemised inventory during the move, we will act on Your instruction at each location. You need to show us everything you need moved when we arrive at the pickup. You must check that nothing extra is taken, or items missed.
• Sometimes there is more stuff than we discussed during the booking. We will always try to fit it in for you, but we don’t always have time or space to do more than we were booked for. If that is the case, we will try to discuss alternative options to get it all done.
• If, after loading, we can’t deliver your goods for reasons outside our control, we will bring them back to our depot. You will then be responsible for any re-delivery charges. If this happens, we will do our best to contact you to work out any other way of solving the issue.
• We will not accept any claim for consequential loss or damage if we refuse, or are unable to move an item or items for any reason.

• In the event of non-payment or late payment, the Client shall be responsible for any collection costs incurred by the Company, including but not limited to legal fees and administrative charges.

• The Client may cancel or reschedule the removalist services by providing at least 2 days’ notice prior to the scheduled date.
• Cancellations made less than 2 days before the scheduled date may incur cancellation fees.

• The liability of the Company for any claim, including but not limited to damages, losses, or expenses, arising out of or in connection with the provision of removalist services, shall be limited to the total amount paid by the Client for such services.
  

• The Client agrees to indemnify and hold harmless the Company, its employees, agents, and subcontractors from any claims, liabilities, damages, or expenses arising out of or in connection with the removalist services, except to the extent caused by the gross negligence or willful misconduct of the Company.

• If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.